Refund and Return Policy on Clones aka Cannabis 'Plantlets.'
No Returns or Refunds: At Cloud Genetics, we provide high-quality cannabis plantlets with newly developed root systems. Due to their specific needs, we do not accept returns or issue refunds. We are committed to delivering superior cannabis plantlets ready for successful cultivation.
Clone Replacement Process
At Cloud Genetics, we aim to ensure that your clones arrive in the best possible condition. If you encounter any issues with your delivery, please follow the steps below to initiate a replacement request.
1. Document the Damage Immediately
Upon receiving your clones, take clear and detailed photographs of any damage or issues immediately. These photos are essential for us to evaluate the extent of the problem and determine the next steps.
2. Complete the Replacement Request Form:
Once you’ve documented the damage, fill out our Replacement Request Form.
3. Notification Deadline:
Any issues with the condition of the plantlet(s) must be reported to our support team within 24 hours of delivery confirmation. Timely reporting is crucial for us to address the issue and begin the replacement process.
4. Await Further Instructions
Once we receive your request and photos, we will assess the situation and respond with further instructions. These may include sending replacement clones or offering other forms of resolution, such as refunds or store credits.
5. Exclusions
Replacements are not provided for clone(s) once they have been transferred into a growing medium. Post-transplant care is crucial, and the health of the clone(s) can be significantly affected by external factors such as watering practices, nutrients, or other environmental conditions, which are beyond our control.
6. Follow-Up If necessary, we may request additional information or clarification to fully understand the situation. This helps us resolve your issue and improve our processes for future shipments.
Delivery Schedule
We ship orders from Monday to Thursday to ensure the freshness and viability of our plantlets. For orders going to the West Coast or Alaska, shipping is available from Monday to Wednesday. This schedule is designed to avoid having plantlets sit in transit over the weekend, particularly on Sundays, to maintain their quality.
Order Processing and Tracking Information
- Processing Time: Orders are processed within 1 business day. And, in some cases ship same-day if placed by 3:00 PM EST.
- Tracking Information: Tracking information will be provided once the order is being prepared for shipment.
Refund Policy for Glass Products and smoke accessories
At Cloud Genetics, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your glass product, you may return it under the following conditions:
- Unused Condition: The glass product must be unused. We cannot accept returns of products that have been used.
- Return Shipping: The buyer is responsible for paying the return shipping costs. The item must be returned in its original packaging to ensure it arrives safely.
- Notification: You must notify Cloud Genetics of your intent to return the product within 48 hours of delivery. Please contact our customer service team at contact@cloud-genetics.com to initiate the return process.
- Return Deadline: The product must be returned to us within 7 days of delivery. Ensure that the return tracking number is included.
- Return Tracking Number: The return package must include a tracking number to verify the return.
Additional Terms:
- Inspection: All returned products will be inspected upon receipt. If the product is found to be used or damaged, we reserve the right to refuse the refund.
- Restocking Fee: A restocking fee of 15% may apply to cover handling and restocking costs.
- Refund Processing: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] days.
- Non-Refundable Items: Customized or personalized items are not eligible for return or refund.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return an Item:
- Contact Us: Email contact@cloud-genetics.com within 48 hours of delivery to request a return.
- Package the Item: Securely package the item in its original packaging.
- Include Tracking: Include the return tracking number.
- Ship the Item: Ship the item back to us within 7 days of delivery.
Contact Information:
For any questions regarding our return policy, please contact us at contact@cloud-genetics.com.
Conclusion
At Cloud Genetics, we strive to provide the best cannabis clone(s), ready for successful integration into your cultivation projects. We understand the importance of starting with strong, healthy plants and are dedicated to ensuring that our clone(s) meet your expectations. We appreciate your understanding of our policies, which are designed to maintain the quality and integrity of our products. If you have any questions about our return policy or need assistance with your order, please do not hesitate to contact us.
