FAQ's
1. Is it legal to buy cannabis clones
The legality of purchasing cannabis clones hinges on the classification of these clones under federal and state laws. Notably, cannabis clones themselves typically contain negligible amounts of THC, including THCa (tetrahydrocannabinolic acid), which is a non-psychoactive precursor to THC.
- THC Content in Clones: Cannabis clones are a young plantlet from a mature plant. At this stage, they have not developed the flowers or significant biochemical mechanisms that produce high levels of cannabinoids, including THCa. Therefore, clones generally do not fall under the regulatory definition of marijuana if they do not contain detectable levels of THCa or THC.
- Legal Implications: Since cannabis clones typically contain negligible THC, they are not classified as marijuana plants under federal law, which classifies marijuana based on THC content. This makes them legal at the federal level, assuming no state laws explicitly regulate or prohibit the sale and possession of non-THC producing cannabis plants.
2. How are your cannabis clones cultivated?
Cloud Genetics cultivates with meticulous care to ensure the highest quality and genetic purity. We start by selecting mother plants that exhibit strong, desirable characteristics such as robust growth, potency, and disease resistance. Each clone is then carefully cut from these mother plants and rooted in a controlled environment to promote healthy root development. We use a combination of natural and advanced techniques, including the use of organic nutrients and state-of-the-art lighting systems, to nurture the clones until they are ready for sale. Our facilities maintain strict climate control settings to mimic the optimal natural conditions, ensuring each clone thrives and develops its genetic potential fully before it reaches you.
3. How do I choose the right cannabis strain for my needs?
Choosing the right cannabis strain depends on your specific needs and preferences. Consider what you are looking to achieve with your cannabis use: are you seeking relief from pain, anxiety, or insomnia, or are you looking for a strain that can help boost your creativity and energy? For medicinal purposes, strains rich in CBD might be more suitable, while those seeking euphoria or mental stimulation might prefer strains with higher THC levels. You can also consider the aroma and taste preferences, such as whether you prefer citrusy, earthy, or sweet flavors. We recommend consulting with our strain descriptions on our product pages, and if you need more personalized advice, our knowledgeable staff are always here to help via chat or email.
4. How do you ensure the quality of your clones?
Quality assurance is paramount in our cultivation process. We ensure the quality of our clones through several rigorous steps:
Rigorous Testing: Each plant is tested for Hop Latent Viroid (HLVd) to ensure they are free from this common pathogen.
- Disease and Pest Free: All plants are guaranteed to be free of mold, fungus, and pests. We implement strict preventative measures to protect against contamination.
- Optimal Growing Conditions: Our clones are cultivated in controlled environments optimized for cannabis growth, ensuring strong and healthy development.
- Expert Staff: Our team consists of experienced horticulturists who inspect and care for our clones from germination to sale.
5. What payment options do you accept?
We accept payments via debit/credit cards, ACH processing , Zelle and Crypto Currencies. Your transactions are securely processed to ensure the protection of your information.
6. Do you ship to all states?
We ship our cannabis plantlets to the USA only. For orders shipped to Hawaii, there is a flat $20 charge, which covers half the cost of 2nd-day air shipping due to the logistics of delivering to this region.
7. How are the clones packaged for shipping?
We take great care in packaging our cannabis clones to ensure they arrive at your doorstep in optimal condition. Here's how we handle the shipping process:
- Discreet Packaging: Your privacy is important to us. All orders are shipped in plain, unmarked packaging that does not indicate the contents. This discreet approach ensures that your purchase remains confidential.
- Secure Containerization: Each clone is securely placed in a specially designed container that keeps it stable and protected during transit. These containers are resistant to shifts and shocks, preventing damage to the plant.
8. How long does delivery take?
We ship orders from Monday to Thursday, and for west coast states, we ship from Monday to Wednesday to avoid the plants sitting in transit over the weekend. All orders are shipped via priority mail with an estimated delivery time of 2-3 days. If you have any questions about shipping to your location, please contact us at contact@cloud-genetics.com.
9. Can I track my order?
Yes! As soon as the shipping label is created, we will send you the tracking details via email. This allows you to monitor the progress of your shipment from our facility to your doorstep, providing transparency and peace of mind.
10. What is your return policy?
At Cloud Genetics, we are committed to ensuring the highest quality and satisfaction with every order. Due to the nature of our products, we do not accept returns. However, we stand behind the health and quality of our cannabis clones and offer support in the event of issues during transit.
Replacement Policy:
- Damaged or Unhealthy Clones: If your clones arrive damaged or in poor health, we request that you sumbit a replacemet request form within 24 hours of delivery. This allows us to assess the condition of the plants and understand what may have gone wrong during shipping.
- Assessment and Resolution: Upon receiving your claim, we will promptly assess the situation and, if the damage is confirmed as transit-related or a fault on our part, we will arrange for a replacement of the affected clones at no additional cost to you.
- Limitation on Claims: Please note that claims must be made within 24-hours of the recorded delivery time. Claims received after this period may not be eligible for replacement.
We strive to ensure that every plant reaches you in perfect condition, but we understand that issues can occur. Our dedicated support team is here to help resolve any problems efficiently and satisfactorily.
Thank you for understanding our policies, and for choosing Cloud Genetics for your cannabis cultivation needs. If you have any questions about our return policy or need assistance with your order, please do not hesitate to contact us.
11. What should I do if my clones arrive damaged?
We strive to ensure that all of our cannabis clones reach you in perfect condition. However, if your clones arrive damaged, we are here to help resolve the issue promptly and efficiently. Here’s what you should do:
1. Document the Damage Immediately
Upon receiving your clones, take clear and detailed photographs of any damage or issues immediately. These photos are essential for us to evaluate the extent of the problem and determine the next steps.
2. Complete the Replacement Request Form:
Once you’ve documented the damage, fill out our Replacement Request Form.
3. Notification Deadline:
Any issues with the condition of the plantlet(s) must be reported to our support team within 24 hours of delivery confirmation. Timely reporting is crucial for us to address the issue and begin the replacement process.
4. Await Further Instructions
Once we receive your request and photos, we will assess the situation and respond with further instructions. These may include sending replacement clones or offering other forms of resolution, such as refunds or store credits.
5. Exclusions
Replacements are not provided for clone(s) once they have been transferred into a growing medium. Post-transplant care is crucial, and the health of the clone(s) can be significantly affected by external factors such as watering practices, nutrients, or other environmental conditions, which are beyond our control.
6. Follow-Up If necessary, we may request additional information or clarification to fully understand the situation. This helps us resolve your issue and improve our processes for future shipments.
We value your satisfaction and are committed to providing high-quality clones. If you encounter any problems with your order, please do not hesitate to reach out to us. We are dedicated to resolving any issues quickly and to your satisfaction.
