Privacy Policy
Introduction
At Cloud Genetics, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect it, your rights as a visitor to our website, and how you can manage your preferences.
Information We Collect
Cloud Genetics collects personal information to enhance your shopping experience, provide customer support, and improve our services through analytics. The information we collect includes:
Personal Data: We collect your first name, last name, email address, and phone number when you sign up for our newsletter or engage with us through Omnisend.
Order Information: When you make a purchase, we collect your name, email address, shipping address, and other relevant details to process and fulfill your order.
Payment Information: Payment details, such as credit/debit card information, are processed securely through third-party payment processors. Cloud Genetics does not collect or store payment information on our servers.
Communication Data: Information provided via our live chat feature, including the email address used to start a chat session. Previous chat threads are loaded for returning users with the same email address, but no information is permanently stored on our servers.
Data Usage
The data we collect is used for the following purposes:
- To process and fulfill orders.
- To provide customer support and improve service quality.
- To send marketing and promotional materials, newsletters, and other communications that may be of interest to you.
- For analytics to understand customer behavior and improve our website and offerings.
Data Sharing
Your information is not sold or shared with other third-party entities.
Data Storage and Security
Collected data is securely stored through Omnisend, which provides robust security measures to protect your personal information. This includes encryption, secure servers, and restricted access to data. For more details on Omnisend's security practices, please refer to their privacy policy on their website.
Cookies and Tracking
Currently, Cloud Genetics does not use cookies or tracking technologies on our website. However, we reserve the right to implement such technologies in the future to improve user experience and website functionality.
Data Retention
There is no specific retention period for the personal data we collect. We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights
As a user, you have the following rights regarding your data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain data.
- Opt-Out: You can opt out of marketing communications and retargeting at any time.
Legal Considerations
For users from California, we are aware that there may be specific legal requirements (such as the California Consumer Privacy Act (CCPA)) related to data collection and privacy rights. We are in the process of reviewing these legalities to ensure compliance.
Contact Us
If you have any questions about our Privacy Policy, wish to exercise any of your rights, or have any concerns about your data, please contact us via email at contact@cloud-genetics.com or through our live chat on the website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
This Privacy Policy is effective as of August 31, 2024.
